SHIPPING FAQS

What are the shipping options?

All new Seagull Powered products are shipped to any address in South Africa and also in most African countries. If you're in Cape Town and would like to collect, you can select pickup at checkout and we'll be in touch to arrange a pickup time. Small items not ordered with a new petrol powered bicycle or DIY engine kit carry a flat rate R125 shipping per order.

How long until my order gets shipped?

We will not release any orders until all electronic payments (Instant Credit, EFT and Bank deposits) are successfully cleared. Once electronic payments are successfully cleared; orders placed before 12 noon will be shipped out the following business day. Our courier usually takes 2-4 days from Seagull HQ workshop to your door/desk/office. We'll send you a tracking number once it's left our workshop. Sometimes less, but never longer than 5 days. If your order is taking longer - please get in touch with us!

Where do you deliver?

We'll deliver to any residential or business address in South Africa. Get in touch with us regarding international shipping.

Can I track my order?

We offer free tracking on all of our shipments. A tracking email will be sent to the email address you checkout with. Tracking numbers usually take 24 hours to activate after the shipping company has picked up the package.

What if my order gets damaged?

This is very rare as each seagull product is packaged meticulously to prevent damage while in transit. Packaging may show signs of travel, but the product enclosed should be as new. Please get in contact if you experience damaged goods as a result of shipping.

What about returns?

If you feel a return is necessary please see our returns policy here